Eligible cases
Customers may request a refund in the following cases:
- Duplicate payment for the same subscription period.
- Payment succeeded but Ace Data Cloud account activation or contracted software service delivery failed and we cannot resolve it within three business days.
- Cancellation request is received within seven days of the first purchase and the account has not materially used the service or API package.
- The wrong plan was purchased and the customer requests correction before meaningful use.
Non-refundable cases
Refunds are generally not available after substantial use of the service period, after API services have been consumed, after custom onboarding has been delivered, or where the account was suspended for violating the Terms of Service.
Refund method
Approved refunds are returned to the original payment method where possible. We do not issue refunds as cash balance, wallet credit, stored value, cryptocurrency, third-party transfer, or any substitute payment instrument.
Cancellation
Customers may cancel future renewal by contacting support before the next billing date. Cancellation stops future renewal and does not automatically refund the current active service period unless one of the eligible cases applies.
How to request
Email office@germey.tech with the order number, account email, payment date, service plan or API package name, and reason for the request. We normally respond within three business days.